Smart communications. Smarter business connections.

Craig keeps the foundations of Gtele.com running smoothly, with contracts, compliance, and the structures behind the business forming a key part of his role.

He brings more than 30 years of experience in building and leading telecommunications businesses and a deep understanding of the international inbound calling market to the table.

Craig’s career began at Cable & Wireless in the 1990s before taking him into several successful start-ups.

In 2020, Craig joined forces with Rav Stephens and Simon Cutler to acquire Global Telecommunications Ltd. Subsequent acquisitions by the group (see our timeline) have helped build Gtele.com into the wider business it is today.

Simon’s role is centred on where Gtele.com goes next.

From business development and strategic opportunities to new products and ideas, he plays a central role in identifying opportunities for growth and making sure the business continues to evolve with the market.

As an experienced telecommunications specialist and dealmaker, Simon has spent his career developing sales strategies, servicing major accounts, and leading teams across acquisition, retention, and customer development. His approach remains straightforward: understand what customers need, then find the right solution to make it happen.

In 2010, Simon received the IOD Northwest Young Director of the Year Award in recognition of exceptional sales growth.

Rav is responsible for making sure that all the many moving parts of Gtele.com keep ticking over as smoothly as possible.

She oversees the day-to-day running of the business while also managing valuable customer relationships and complex projects – including leading the migration of a major US-based account comprising approximately 6000 numbers.

Before Gtele.com, Rav was a co-founder of City Numbers, now part of J2 Global, where she managed customer relationships across the UK, Europe, and North America. Her experience spans account management, new business, billing, marketing strategy, company direction, and general management.

Jo works closely with Gtele.com customers and resellers from the very beginning of their relationship with us.

She manages key accounts, supports onboarding, and helps customers navigate the practical details behind international numbering and communications services. With decades of experience in the international toll-free numbering market, she understands both the technical realities of the industry and what customers need from the people supporting them.

Whether she is helping a new customer get started or supporting an established account, she brings an understanding of how to get customers connected to their services and resolve any issues as they arise.

Pam keeps a close eye on the numbers, but her role goes much further than that.

As Gtele.com’s Group Accountant, she looks for ways to improve processes, increase efficiency, and make the financial side of the business work more effectively for both internal teams and customers. Her position also means she is able to assist when questions or problems need resolving.

Pam brings more than 30 years of accounting experience, including over a decade within telecommunications. She previously worked with City Numbers, and later became part of the wider J2 Global accounting team, supporting management accounts, budgets, and subsidiary businesses.

Ian helps customers get more value from the communication solutions they use.

With more than a decade of experience across customer success and telecommunications, he helps deliver results for our customers by understanding their needs and ensuring the products and services they use support what they are trying to achieve.

His approach is built around long-term relationships rather than short-term fixes, and working to build every client partnership on trust, clarity, and measurable outcomes. From client engagement and service delivery to customer-focused processes, Ian makes every interaction count.

Based in South Africa, Shanna joined Gtele.com in March 2025.

With nearly 20 years of experience across different facets of media and marketing environments, her role is dedicated to how Gtele.com and its wider portfolio are positioned, communicated, and presented to market. Her expertise in campaign strategy, messaging, content development, and creative execution allows Shanna to turn complex products and ideas into memorable messaging that supports Gtele.com’s commercial objectives.

Shanna’s career has included work with local and international media organisations and agencies, as well as speaking on industry panels and representing organisations at senior-level events.